Q: Is this register strictly for unaccompanied children only?
Yes. However, we are in discussions to extend the capacity of NRUC to include children from abroad.
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Q: Do we have to install software onto our PCs to use the system?
You do not have to install any software on your PCs / Laptops as the Register is an on-line application. All you need is access to the internet.
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Q: How do we nominate other users on the system?
You can nominate other users to have access to the Register by contacting the NRUC Team, who will be able to issue usernames and passwords.
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Q: Who adds information on a child’s status?
Social Workers, Case Workers and other members using the Register.
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Q: Are we still going to have to complete the V12s?
You will still need to complete V12s, until the Home Office instructs otherwise.
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Q: What happens to the grant claim? And will the Home Office act on the data that is being supplied via the register?
UASC must be registered on the NRUC System for the purpose of grant funding. The Home Office will be using the data taken from NRUC as the basis for the Local Authorities to recover the grant claim.
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Q: Is there anywhere on the system where we could log documentation that we have seen for a child?
Yes. There are facilities for notes to be added to a case, as well as attaching other documents such as Word and PDF files.
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Q: Can Local Authorities specify reports and ask NRUC to provide them?
Yes. NRUC can provide tailored reports and have them set-up to individual Local Authority requirements.
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Q: (Age disputes) how legally binding is it if you put them on the system? And when the Home Office pays a grant claim, which DOB will they use?
The Home Office will accept the age determined by the Local Authority age assessment.
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Q: If you do not know the DOB and they are over 16, how would you enter them onto the system?
You would enter your assessed DOB.
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Q: Does the system automatically time-out?
Yes. The system has been designed to automatically time-out for security purposes.
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Q: If we update the data on the system, can the Home Office change / overwrite this data?
No. The information that you enter onto the system can only be amended by the Local Authority who entered the data.
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Q: Will there be an audit trail available?
NRUC will have an audit trail function that will allow an overview of data entry. A local authority will be able to view an audit report to change its own information, and if further assistance is needed, the NRUC team can be contacted.
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Q: Will the Systems Administrator change passwords for other users from their Local Authority?
The Lead Officer can nominate who will require access to the system. However, the NRUC Team will delegate and amend usernames and passwords.
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Q: How will you enter (onto the system) children who have children?And is there a way of linking two cases together e.g. brother / sister?
There will be a facility on the NRUC System to link cases together.
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Q: Initial data will be from V12 submissions, will there be a facility in due course for data dumping for closed cases?
Yes, the facility will be available for you to send us your data, and we can upload this information on to the Register.
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Q: Can we use the database to obtain new ARC cards or papers if the date of birth is changed?
No. The usual Home Office procedures apply.
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Q: Is the National Register designed to help the Home Office collect more information on young people from abroad?
In virtually every single case the core information on the register comes from the Home Office records in the first place. The information flows from the central records and helps local agencies protect and plan for vulnerable children.
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Q: The information could be used to remove these children to countries where they will be at risk?
The register is a public record of the children, which is not under the single control of the Home Office. The data is shared with local authority children’s services and it is open to monitoring by agreed organisations promoting children’s and refugee’s rights. The Register will help ensure that any returns of children are legal, properly planned and open to scrutiny by appropriate organisations.
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Q: Isn’t NRUC just another example of the “Big Brother” society?
On the contrary, “Big Brother” and other oppressive societies and groups operate in secrecy. They control access to records and can conceal their actions and protect themselves from challenge. In just the same way, unaccompanied children have far more to fear if their stay in the UK is not a matter of public record. It is the “invisible” children that face abuse and exploitation. The London Asylum Seekers Consortium and the Home Office should be congratulated for creating a high profile record of vulnerable children in this way.
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Q: Won’t the record be abused by people who want to get hold of the children?
There are careful technical and other measures to control who can see the records. It is only open to accredited organisations and the people who work for them are fully screened before they can use the Register.
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Q: Who can see the information?
A Local Authority will only be able to view its own information. If there is an instance where a local authority comes into contact with a child who is currently or has in the past received a service from another local authority, then the contact details of the other local authority worker will be provided so that an exchange of information may be facilitated.
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Q: Will anyone other than LA’s have access to the register?
Local Authorities and the Home Office will have primary access to the register. In the future, provisions will be made so that other organisations will have limited access to view summary results on the register.
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Q: What is the maximum age of children held on register?
The Register will allow cases to be closed and archived with the view that they can be reopened if required by a child returning for assistance. The age at which this happens will generally be 18, but can be adapted on a case by case basis.
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Q: How often will the site be refreshed?
Currently we have a weekly feed from the A-CID database from the Home Office. The information on the NRUC system itself will be updated by the local authorities and will be live as soon as it is placed on the system.
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Q: Is there a limit on the number of cases per LA?
No
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Q: Are all the LA’s signing up to NRUC?
All Local Authorities who are currently assisting UASC will have access to the Register. The Register will also function as the method by which the local authorities will file their grant claims with NASS.
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Q: Will there be a user guide available?
Full documentation (user guides and full user manuals) will be available for the second release of the NRUC system.
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Q: Will there be a field to say why a field is being changed?
The system will allow comments to be added to any of the records.
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Q: Marrying of data – Is a new alias created if the name is changed by a Local Authority or if a Local Authority create a new record and the Home Office create a record later?
Local Authority updates to NRUC are immediately live. The Home Office will be notified when a change is made and the team there will be able to view the new information. It is up to the Home Office to accept or reject the update before entering it onto the A-CID system. If the update is rejected, the Home Office will contact the Local Authority.
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Q: What facilities are available to Local Authorities to feedback small changes to report?
When a record is changed, a dialogue box will be generated asking the user if the Home Office is to be notified. If the answer is yes, then an automatic email will be generated and sent to the Home Office’s NRUC in box.
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Q: Will LAs be able to add their own fields?
Not currently
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Q: How do you log expense claims for clients?
The three main areas of expense we are gathering for clients are accommodation, special needs, and additional payments, such as travel.
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Q: Who will be authorised to change data?
There will be three general levels of permissions for the Local Authorities. Top level permissions will allow all changes, while lower level permissions will have limits to the ability to view and change the information. On request, permissions may also be tailored to the specific needs of a local authority. A Local Authority may only amend its own information.
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Q: System admin wrong info – how is it amended?
NRUC will have an audit trail function that will allow an overview of data entry. A Local Authority will be able to view an audit report to change its own information, and if further assistance is needed, theNRUC team can be contacted.
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